Shipping Policy

Delivery options

Available options and their prices are calculated for your cart and shown at checkout. Options depend on the destination country, the weight of the parcel and the seller's handling time.

Estimates are business days and exclude weekends and public holidays. They are estimates, not guarantees.

Processing time

Sellers confirm orders separately from dispatch. Processing time is shown on the product page where the seller supplies one.

Tracking

You will receive a tracking number by email when your parcel is handed to the carrier. You can also see it in Order → Track package.

Duties and taxes

Import duties and taxes are not included unless checkout says otherwise. You are responsible for any import duty, tax or customs fee charged on delivery.

Failed delivery

If a parcel cannot be delivered, the carrier usually returns it to us. We will contact you to arrange redelivery or a refund.

Lost parcels

If tracking has not updated for several business days, contact support. We will investigate with the carrier and, where a parcel is confirmed lost, refund you.