Returns & Refunds Policy

Return window

Most items can be returned within 30 days of delivery. The exact window for your order is shown on the product page and in your order details.

Items that cannot be returned: perishable goods, personalised items, opened hygiene products (such as cosmetics and ear tips), and items that were restricted or recalled.

Starting a return

Go to Order → Request return, choose the items, tell us why, and submit. You will get a return number immediately and an email when it has been reviewed.

What to include

• Photos of any damage
• The reason for the return
• Your order number

Refunds

• Approved refunds go back to your original payment method.
• Refunds are issued after the return is received and inspected, unless the item is faulty and we agree to refund sooner.
• Most banks post a refund within 3–5 business days. Your statement can take longer.
• Original shipping is refunded only when the item was faulty, incorrect or not as described.
• Return shipping is the customer's responsibility unless the item was faulty, incorrect or not as described.

Faulty, wrong or damaged items

Contact us within the return window and we will arrange a replacement or refund at our cost. We may ask for photographs to verify the claim.

Chargebacks

Please contact us first. We can usually resolve an issue faster than a chargeback, and will issue a refund where it is warranted.