Buyer Protection

This page describes what the platform actually does. If we cannot do something, we do not claim it here.

Secure payment

Payments are processed by Stripe. Your card details go directly to Stripe and never touch our servers. We store only the reference needed to reconcile a payment and a refund.

Order history

Every order has a permanent reference number, such as ORD-2026-000184. You can see its full history, including status changes and totals, in Account → Orders at any time.

Shipment tracking

When your parcel is dispatched we record the carrier and tracking number, and you can follow it from Order → Track package or from the link in your shipping email.

Support

You can reach a real agent by live chat during business hours, or open a ticket at any time. Both are linked to your account, so an agent can see the order you are asking about.

Return eligibility

Return eligibility and the window are shown on each product page and in your order details before you buy. Items that cannot be returned are labelled as such.

Refund process

Submit a return request from your order, choose your items and give a reason. We review it, tell you the decision by email, and once the return is received we issue the refund to your original payment method.

Disputes

If something goes wrong that the above does not cover, open a dispute from your order with photos and a description. Every dispute is reviewed by a person and you will get a resolution and a reason.